Tag «backstage service operations example»

Distinguish between back-stage and front-stage service operations

Distinguish between back-stage and front-stage service operations

Distinguish between back-stage and front-stage service operations Types of Service operations The distinction between frontstage and back-stage service operations in a service organization is best illustrated with reference to what is visible and invisible to the customer.  This distinction may or may not be clear-cut.  For instance, a restaurant may be designed in such a …