Tag «new work practices»

Solution of Bringing a Client Focus to Austrade, Bangkok Case Study

Solution of Bringing a Client Focus to Austrade, Bangkok Case Study

Synopsis of Austrade Case Study This case traces the events of Australia’s Trade Commission post (Austrade) in Bangkok, Thailand from a post that had the worst customer service record in the SE Asian region to becoming among the top five posts in the world, all in the space of a few years. It touches on …