Tag «Role of Intermediaries»

Service Delivery Process & Determinants of Effective Service Delivery

Service Delivery Process & Determinants of Effective Service Delivery

Above mentioned figure summarizes key decisions faced by management in planning and configuring the service delivery process.  Essentially these may be summarized and discussed under six main headings:  (i)           What is involved, step by step, in delivering the core and supplementary services. Note:  Shostack’s article on flowcharting or blueprinting illustrates well how this task may …