Tag «TARP Managers»

Mini-Case: The customer’s, right? Solution

Mini-Case: The customer’s, right? Solution

Q1: What factors contributed to Maree’s sense of annoyance and frustration in ‘The customer’s right’ case study? It should be noted that Maree was frustrated initially from a service failure (or at least a perceived service failure), however the clerk’s attempt at recovery only made the situation worse.  The factors that contributed to her annoyance …